Frequently Asked Questions
Q: Are the candles vegan-friendly?
Answer: Most of our candles are vegan. Both the natural soy wax and the fragrance oils used are vegan, however the dye is not. The Moody Candle Company has recently gone dye-free, however some seasonal candles and customs have dyes in them. Feel free to contact us if you have any questions.
Q: How long until I receive my order?
Answer: Expect to have your orders processed within 1-4 business days. All candles are shipped Priority or higher, which is typically 2-3 business days. We try our best to be prompt in getting orders out. However, certain factors such as weather, holidays, etc. may affect shipping estimates.
Q: Are the crystals used in the candles natural?
Answer: We don’t discriminate against crystals. We love natural, tumbled, rough, and heat treated alike. We typically use whatever crystal fits the overall vibe we are trying to achieve. Most crystals, however, are not dyed or heat treated.
Q: How do I place a custom order?
Answer: In the “Classic Crystal Candles” Collection, there is a listing for one custom candle. Simply add to cart, and message me the details. You can choose the crystals, the color, fragrance, and even send an image to use as the label background. Or you can let me know your goals/intentions, and I can choose for you! I do not accept returns or cancellations for custom orders.